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Oferta de Trabajo de European Technical Helpdesk for COLT TELECOM en Barcelona (Int)

Randstad Work Solutions busca:

Important multinational company requires customer service agents for the expansion of the customer contact centre for technical support in Barcelona.

Key responsabilities:

As part of a team to act as primary contact point for all incoming customer queries

? Act as point of receipt for defined order types originating from all sectors of COLT?s for defined customer base and liase with the customer and sales channels to obtain missing information where appropriate

? Work across COLT, co-ordinating orders and collating information on a Pan-European basis where required

? Work with back office departments to ensure smooth delivery of customer orders and provide updates to the customer

? Provide accurate and timely feedback on order rejection and progress to the customer and support teams

? Collate reports on provisioning performance for publication, both internally and to the customer where necessary.

? To facilitate an outcome on fault related incoming enquiries, enabling the client to feel reassured that COLT will handle the problem efficiently and effectively, whilst engaging the correct department

? Act as point of receipt for all non-fault related enquiries and queries and follow these through with the relevant departments

Very good salary

Permanent condition





Se requiere:



We are looking for the following European languages:

- English (British nationality is essential), Italian, French, Swedish, Danish, Dutch, German and Spanish.

2 years experience as a customer service agent or a university degree

English in a high level (as a second language)





Valoramos:



- Previous experience in an international call centre as a technical support agent