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TECHNICAL FIELD SERVICE BACK OFFICE

Market Leading international company and specialist in air conditioning commercialisation units, commercial refrigeration, hotel and catering equipment and Ice – Cream – Patisserie Machinery is seeking applications for the following position in its international technical call centre

CUSTOMERS TECHNICAL BACK OFFICE SUPPORT

Successful candidates will be responsible for remote customer technical support and in particular:

• Attending customer consultations;
• Solving electrical and mechanical problems related to the installed equipment;
• Providing technical information about installation schemes, electrical and refrigeration circuits etc.
• Identifying spare/additional parts required, requesting orders and helping to refill orders requisitions.

Successfully candidates will have:

• Technical background in fluid equipments installations, electrical facilities engineering, assembly and maintenance of cold, air conditioning and preferably heating systems. 
• Candidates with no technical background but field experience will be considered.  
• Previous experience in similar positions will be considered (not a must).

Customer service oriented, good communication skills and team worker. Motivated by achieving results.